What is Línea Abierta?
Línea Abierta is an anonymous and confidential whistleblowing channel that allows any employee of the Company, contractor, subcontractor, or third party related to Collahuasi to provide information about unethical business practices or conduct, or any violations of the law, procedures, policies, and protocols of the Company.
The objective of this option is to offer an additional and secure communication channel, not intended to replace the existing ones.
How does Línea Abierta work?
Línea Abierta is managed and operated by a completely independent external service provider.
The mentioned company will always protect the identity of the person making the call, who will not be required to provide their name to leave a message.
Web submissions involve filling out a form, and phone calls are handled by an automated system that includes instructions for leaving a message. Both systems operate 24 hours a day, every day of the year.
Calls from anywhere in the country are free for the person making the report.
Each report will be assigned a unique case code or reference number, which the user should use to track Collahuasi’s responses or provide additional information about the originally reported case.
What situations can be reported?
- Misuse or theft of Company resources or third-party resources within the framework of Company activities.
- Activities or behaviors related to bribery, corruption, or fraud between private parties or with public officials.
- Conflicts of interest.
- Violations of rules and principles in the preparation of Company Reports.
- Improper use of Company information.
- Any violation of Company procedures, policies, and protocols, particularly those that are part of the Company’s Prevention Model, the Authority Manual, Environmental Policy, Safety Policy, Crime Prevention Manual, etc.
- Environmental risk or incident.
- Risk or incident compromising the safety of people, assets, etc.
- Any conduct that may constitute one of the offenses outlined in Law No. 20,393 on Criminal Liability of Legal Entities and Law No. 21,595 on Economic Crimes and its future amendments.
- The eight cybercrimes under Law 21.459.
- Attack on the integrity of an information system
- Unlawful access
- Unlawful interception
- Attack on the integrity of computer data
- Computer forgery
- Possession or handling of unlawfully obtained computer data
- Computer fraud
- Misuse of devices
- Corruption-related crimes under Collahuasi’s Anti-Corruption Policy (PF-66).
- Bribery in the public or private sector (facilitation payments, extortion/bribery, gifts and entertainment)
- Embezzlement of funds in the public or private sector
- Influence peddling (use of intermediaries, lobbyists, or agents of private interests)
- Abuse of functions (misappropriation of assets, disloyal or improper administration)
- Illicit enrichment (misuse of community investment projects, procurement and contracts with suppliers, donations and sponsorships)
- Potential conflicts of interest, whether real or perceived
- Money laundering or terrorist financing
- Concealment and obstruction of justice related to the above-mentioned crimes
Tips for making a good report
- Consider conducting a prior check of the information you will provide.
- Detail which area of the Company is involved and, if applicable, the name of the contractor or subcontractor, and if possible, the name of the contract or subcontract involved.
- Provide the date, time, and location of the mentioned situation.
- Include any supporting evidence, such as PDFs, WhatsApp copies, videos, photos, etc., if available.
- Specify if money is involved.
- Indicate if the situation happens regularly.
- Offer recommendations on how best to approach the investigation.
Reporting via telephone
From Collahuasi
9 800 360 550
From mobile phones and landlines
800 360 550
